Client satisfaction survey forms

In 2003, a client survey showed a satisfaction rate of 85 percent.

An informal client stakeholder satisfaction survey was initiated, with a view to identifying duplications and operational shortcomings.

After the issuance of the final audit report, the manager concerned is requested to complete a Client Satisfaction Survey.

(b) Quality improved survey results that document improved client satisfaction with the quality of service delivery or transaction efficiency

The Office is currently conducting a client satisfaction survey to follow up the baseline study performed in late 1994.

In January of 2004, the Department of Management administered a survey on client satisfaction with its services to 384 managers throughout the global Secretariat.

Revenue growth Increased operational efficiency High client satisfaction and Good governance and oversight.

Client satisfaction surveys should thus be part of the process of measuring procurement performance.

All client satisfaction replies are submitted to the Director of Internal Audit Division I.

The results of the Client Satisfaction Surveys are periodically reported back to the Oversight Committee.

The Board recommends that the Department of Peacekeeping Operations instruct missions to return to the Office of Internal Oversight Services the client satisfaction survey forms in order to facilitate improvement of the audits and cooperation between mission management and resident auditors.

Objective 5. Organize a survey of participants and beneficiaries to determine levels of customer satisfaction.

Monitoring and evaluation have been conducted through a survey on the satisfaction of people visiting these centres.

Client satisfaction surveys should be introduced to provide regular feedback on the quality of the data and metadata (see para.

Many national statistical offices run client satisfaction surveys as a routine way of getting feedback on the quality of their services.

These client survey forms were therefore seldom seen as a tool to be used by both the missions and the resident auditors.

At the same time, there were positive developments client satisfaction, as expressed by LDC governments and UNDP country offices, remained at a high level.

The Agency initiated a survey to assess client preferences and the impact of the change on usage patterns and food security in special hardship households.

The guidelines aim to help managers shift from a relatively passive emphasis on administrative procedures to a more active concern with client satisfaction and results.

A recent survey of a sample of its television and radio partners also showed strong satisfaction with the content and timely dissemination of its programmes.

Within the Secretariat, offices responsible for administrative and financial management have made increasing use of client surveys to measure satisfaction with process efficiency and associated quality of service delivery.

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The survey indicates that people in the north eastern part of the country have the highest level of satisfaction whereas people in Bangkok have the lowest.

The survey to assess client preferences and the impact of the modified form of food support on usage patterns and food security in SHC households was completed in October 1997.

Anything to please a client, especially such a lovely client.

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