Defining performance expectations for programme delivery

Performance is captured by quantifying the delivery of outputs.

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As part of the ongoing effort to improve implementing partner accounting, delivery and performance, UNHCR is focusing on prequalification and previous performance in the selection of implementing partners.

High performing systems are very clear what good performance is.

The Board considers that the Office should monitor centrally the procurement performance of the integrated divisions and develop and monitor procurement performance indicators, such as speed of delivery and prices.

The Group also commended the high level of technical cooperation delivery achieved in 2004 and hoped that delivery would continue to increase in the future.

A formal performance management system involving regular evaluation of programme impact should be put in place to improve output delivery.

75. At the forty sixth session of the Executive Committee in October 1995, the High Commissioner made a commitment to restructure the way in which UNHCR worked, so as to improve the delivery, accountability and performance of the Office.

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The delivery of domestic services is higher among girls, a factor that largely contributes to law school performance and drop out.

First, a biennial performance report covering budget and programme delivery is submitted, together with the initial budget for the coming biennium.

Moreover, the joint submission of the concluding performance report on programme delivery, together with the audited financial information, would constitute a comprehensive and authoritative biennial performance report on the budget and programme.

Moreover, the performance report on full programme delivery could only be submitted to the Commission rather late, which somewhat limits its usefulness.

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Creating a results oriented, high performance Organization requires increased investment in human resources.

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In the absence of readily available performance information at the Geneva and Vienna offices, the Board examined one key aspect of performance timeliness in the delivery of services in personnel, procurement and conference services.

The Board considers that performance measured purely in terms of a value of delivery does not provide useful information as to whether the Office is providing a timely, quality service, or whether performance is improving.

Uncertainties were said to abound as to what performance , delivery and other terms meant in the context of electronic commerce, where offers and acceptances and product delivery could take place on open computer networks across the world.

It is also devising programmes to build capacity of developing countries' audit institutions to engage civil society in auditing performance related to service delivery.

This will involve, inter alia, establishing a matrix for collecting relevant data on delivery, performance and impact of regional projects against pre determined benchmarks.

Whereas the interim performance report (E CN.7 1997 14) provides details on output delivery, an update is given in the table shown below.

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The shortcomings in performance measurement were partly attributable to the demands placed on staff for delivery of services, which limited the time that staff could spend on the development and implementation of performance measures and benchmarking systems.

Moreover, under new draft subparagraph (b), withdrawal of the communication would no longer be possible once performance for instance through payment or delivery had begun.

At a practical level, these principles should guide the setting of priorities in public policy, programme designs, delivery of services and evaluation of government performance.

With regard to performance reporting, the Board recommended in its report3 that UNDCP should consider new ways of presenting actual programme delivery for the biennium.

As a result of the joint submission, the biennial performance report only allows for the presentation of 18 months of actual programme delivery and not for the full biennium, the remaining six months being covered by performance estimates.

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An organizational culture that fosters high performance, managerial excellence, continuous learning and mutual trust and respect.

Where available resources are not sufficient to guarantee the delivery of high quality services, States should invest in services that

Recognizing the high professional and personal qualities he brought to the performance of his duties and responsibilities,

. It was stated that modern science required an extremely high imaging performance and quality of astronomical instruments.

Recognizing the high professional and personal qualities he brought to the performance of his duties and responsibilities,

There was acknowledgement that the high vacancy rates did not seem to have negatively affected programme performance.

As a suggestion for improvement, the Board recommended that UNDCP should consider new ways of presenting a performance report that indicates actual programme delivery for the biennium.

9.6 The performance during the period was further enhanced by improvements in quality and increased efficiency in the delivery of outputs through the use of information technology.

64. In conclusion, it is necessary to recall that the reporting on programme performance provides only a quantitative picture of the status and pattern of output delivery.

This consists of an additional quantified summary of overall programme delivery and explanations of changes compared with the estimates in the biennial performance report for 1996 1997.

As a result, it was difficult to reconcile a high vacancy rate in the posts authorized under the programme budget with the high delivery rate of programmed and additional outputs

He described a recent majority decision by the High Court of Australia which had ruled against the use of controlled delivery.

The first option would be to present the performance report on the programme after the end of the biennium to capture actual delivery and to discontinue the presentation of a performance report on the programme in the context of the budget submission.